Job Description

WHO WE ARE:

At HealthTrust, we believe that healthcare isn’t defined by the four walls in which it’s practiced. It’s defined by its people. We pride ourselves on creating opportunities which expand skill sets, broaden career horizons, provide economic stability, and cultivate personal growth.

HealthTrust Workforce Solutions is a wholly-owned subsidiary of HCA Healthcare and a preferred partner to thousands of top-performing hospitals. We are the Healthcare industry’s largest managed services provider and a top ten largest healthcare staffing company, we put more than 28,000 professionals to work each year.

WHAT WE OFFER:

• Competitive Pay
• Comprehensive Training
• Medical, Dental, Vision, And 401(K) Matching
• Generous PTO and Paid Holidays
• Retirement Planning And Savings Options
• Tuition Assistance
• On-Site Gym
• Pet Insurance

WHAT YOU’LL DO:

Responsible for client service aspects as it relates to timely and quality fulfillment of client contract labor needs. Builds relationships with key decision makers and client enterprise.  Establishes and maintains professional rapport with the client.  Acts as key contact for MSP service for their assigned portfolio of business. Has oversight and gives direction to HealthTrust resources to obtain client objectives and assist in vendor performance objectives. Drives process evolution to consistently optimize service performance.

SUPERVISOR: Program Director or VP MSP Operations

SUPERVISES: as assigned for portfolio support

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

• Key Liaison between HealthTrust MSP and client stakeholders
• Conducts regular forecasting and planning meetings to proactively obtain client needs
• Provides assigned resources adequate oversight, training and leadership to ensure they reach potential
• Acts as the day-to-day escalation contact for assigned staff within the account
• Designs and implements a team-results oriented culture, reinforcing collective results over individual results
• Key contributor for monthly/quarterly reporting of the MSP on the various metrics that have been established for the program (MOR)
• Oversees and maximizes use of Workforce 2.0 VMS technology to ensure optimum, cost-effective, timely and high quality results
• Accountable for Client Satisfaction as it relates to overall MSP service delivery
• Supports the Program Director and/or Supplier Manager in the management of supplier relationships and key partnerships
• Maintains privacy, confidentiality, security and integrity of traveler and organizational data
• Other duties as assigned