Job Requirements

WHO WE ARE:

At HealthTrust, we believe that healthcare isn’t defined by the four walls in which it’s practiced. It’s defined by its people. We pride ourselves on creating opportunities which expand skill sets, broaden career horizons, provide economic stability, and cultivate personal growth.

HealthTrust Workforce Solutions is a wholly-owned subsidiary of HCA Healthcare and a preferred partner to thousands of top-performing hospitals. We are the Healthcare industry’s largest managed services provider and a top ten largest healthcare staffing company, we put more than 28,000 professionals to work each year.

WHAT WE OFFER:

• Competitive Pay
• Comprehensive Training
• Medical, Dental, Vision, And 401(K) Matching
• Generous PTO and Paid Holidays
• Retirement Planning And Savings Options
• Tuition Assistance
• On-Site Gym
• Pet Insurance

WHAT YOU’LL DO:

The Program Director will be On-site at a client location or at a HWS facility, and under minimal supervision; the Program Director is responsible for managing the contracted Scope of Services to the client. The Program Director must maintain quality customer service and day-to-day site operations, with a primary focus on meeting and achieving strategic account initiatives. Management of HWS’ services: staffing desk, payroll, business validation, business development and supervision and leadership of HWS staff, is the fundamental function of a Program Director.

SUPERVISOR:  AVP, MSP Operations

SUPERVISES: N/A

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

• Management of the HWS onsite staff to include: daily supervision, performance management, career development through training, and backup. As an onsite team, maintain an efficient, productive, professional onsite environment
• Act as the senior level HWS representative onsite and facilitate issue resolution with the support of HWS and client resources as needed
• Proactively develop strong relationships with the client hiring manager and stakeholders to ensure client expectations are met or exceeded
• Demonstrate a comprehensive mastery of all day-to-day and strategic operational functions that are required to service the client, including HWS’ menu of services, and client site-specific processes
• Utilize VMS technology to facilitate all processes including contractor requests, financial approvals, timecards, invoicing, reporting etc.
• Develop and maintain a current Standard Operating Procedures (SOP) manual. Ongoing evaluate and facilitate account process improvements
• Establish priorities, meet timelines/deadlines, and display good organizational skills, and professional interpersonal skills and presentation
• Maintain and demonstrate knowledge of client’s industry, products, markets, competition, and financial positions. Establish onsite awareness of important business developments or changes that the client is experiencing
• Coordinate, develop and present client training and presentations including: risk assessments, co-employment training, Annual Business Reviews, Supplier Roundtables etc.
• Monitor account status and initiate resolution. Interface as needed with all levels of client and HWS representatives/managers
• Track and monitor the job functions of HWS offsite staff that are dedicated to the account
• Track service levels and initiate process improvement
• Identify, develop and implement quarterly business development plans. Introduce new HWS services to client as appropriate
• Supplier Management: Manage supplier relationships including: additions, ending assignments, involuntary dismissals, performance management, Score Card process and presentations. Communicate with suppliers proactively. Conduct continuous analysis of supplier
• Responsible for ensuring resolution to the day-to-day issues within their respective program. Follows internal escalation plan as necessary. Meets and manages expectations from client, suppliers, and internal resources
• Maintains confidentiality and appropriate access of all employee information
• Perform other duties as assigned
• Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”